Refunds, Guarantees & Exchanges

We strive to ensure that you are satisfied with your purchase. However, if you need to return or exchange an item, please read the following terms and conditions carefully to understand our policies and procedures.

  • We do allow for exchanges or refunds provided the below terms are met. However, if there is no factory fault on the pants and it involves buyer’s remorse or size exchange, an additional R80 – R120 for collection and return will be charged. Should it be for a refund request, then a collection fee will be charged if there is a collection involved.
  • Exchanges or replacement items can be arranged. If the item was damaged by you while trying it on or during initial use, we cannot exchange or refund the item. This is up to our discretion, though, and we may make a judgment call in certain instances within reason.
  • Size exchanges are possible provided the below is met:
  • Please keep your receipt or proof of purchase in case of a refund.
  • If we have agreed to a refund or exchange, the following conditions must be met:
  1. It is UNWORN, UNUSED, and not WASHED (please follow care instructions).
  2. It is within 7 days of purchase.
  3. ALL PRICE/CLOTHING TAGS are still attached to the garment, and it is returned with the original packaging in the condition it left with inspection.
  4. PROOF OF PURCHASE is provided.
  • No exchanges or refunds will be honoured on any sale or clearance items.
  • No exchanges or refunds will be honoured on items that could relate to unsafe health practices.
  • All items exchanged or refunded will be inspected according to the store’s requirements before an exchange/refund is processed, up to our discretion.
  • Items returned that are STAINED, TAMPERED with, and DAMAGED due to wear and tear WILL NOT BE EXCHANGED or refunded.
  • Items that have been damaged due to negligence and/or non-adherence to care instructions WILL NOT BE exchanged or refunded and are for the buyer’s own cost.
  • If you need to exchange an item that’s either too big or too small for a different size, you need to return the item within SEVEN days (No Refunds).
  • If you need to re-order a different item, you need to inform us and return the original item in its original state within SEVEN days of purchase.
  • Should the item you have ordered be out of stock at the factory/supplier, we will give you the option of a refund, provided we cannot do the exchange within 21 business days. Alternatively, you are more than welcome to pick something else of the same price or less.
  • Should you return an item without first coming to an agreement with us, we will not be held liable for refunds and exchanges nor take responsibility for the collection, delivery, or return of items to you.
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